FAQs

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

HOW CAN I TRACK MY ORDERS?

Once order has been complete, you will receive tracking number for shipment with three (3) business days.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members should expect to receive their orders within five (5) to ten (10) working days, when selecting Standard Shipping at time of Order.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly.

Any damaged items should not be thrown away before taking photo proof and emailing the photo of the defected piece to us at mazumaapparel.com.

In the event of lost mail, we will try to locate the package using provided tracking number. If there is a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.